I’ve ordered e-tickets, but they’ve not arrived.

After ordering your e-tickets, you will receive an order confirmation email, followed by another email which includes your tickets as a pdf attachment.

We ask, where possible, for e-tickets to be PRINTED out (including the bar code) and shown to the gate staff for scanned authorisation.

Tickets that are on Phones, Tablets etc can cause large delays for you and other customers.

If you have not received your e-tickets, please send an email to weborders@yas.co.uk